Chagrin Falls, Ohio – Cherished Companions announces its receipt of the distinguished 2020 Best of Home Care – Leader in Excellence Award from Home Care Pulse. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse, the leading firm in quality assurance for home care. This award is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Cherished Companions is ranked among the top 15% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates Cherished Companions’ long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Cherished Companions’ clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Cherished Companions received exceptionally high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Cherished Companions management team set goals to reach the highest level of excellence possible.
“We are very proud to win this significant award for three years out of the last four. Cherished Companions was founded as a mission-based company, and we are always trying to improve as an organization. I have found that ‘you get what you measure,’ and this is one way we can measure how we are meeting the needs of our clients and employees. We are driven to provide wonderful care by employees who care, and this feedback helps us make this happen,” says Douglas Wilber, president and founder of Cherished Companions.
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
About Cherished Companions
Founded 11 years ago by Douglas Wilber, Cherished Companions’ goal is to provide unsurpassed compassionate care at an outstanding value, thus allowing more people to enjoy independence in the comfort of the home.
About Home Care Pulse
Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, visit www.homecarepulse.com.